Support
Need Help With Your Shipment?
Our logistics team handles shipment questions, customs paperwork, delivery changes and claims directly.
Send us a message
Every message opens a support request that our team works through in order. Include a tracking number where you have one.
Frequently asked questions
How soon does a new shipment appear in tracking?
As soon as the shipment is created it gets its first scan. Collection scans usually follow within a few hours of pickup.
Why has my shipment been sitting in customs?
Import clearance depends on the destination authority. Most consignments clear within 24–48 hours; missing paperwork is the usual cause of a longer hold, and we will contact you if anything is needed.
Can I change the delivery address after collection?
Usually yes, if the shipment has not yet been loaded for final delivery. Send us the tracking number and the new address and we will confirm.
Do you deliver to towns outside the listed cities?
Yes. Our service points are in the cities, but delivery rounds cover the surrounding towns and villages.
Is my shipment insured?
Every shipment carries standard transit liability. Higher declared-value cover can be added when the shipment is booked.